Shipping policy

Welcome to Ravioli’s Pvt Ltd (“Ravioli’s”). This Shipping and Delivery Policy provides detailed information about our delivery services for orders placed through our website. Our goal is to ensure that your online ordering experience is seamless, and your meals arrive fresh and delicious.
1. Delivery Areas
Ravioli’s offers delivery services within a specific radius from our restaurant locations. Please check our website to confirm if delivery is available in your area.
2. Delivery Times
Our delivery service is available on working business days from 10 am to 12 am (midnight). Delivery times may vary depending on the time of order placement, kitchen workload, and traffic conditions.
We strive to deliver all orders within the estimated delivery time provided when you place your order. However, delivery times are estimates and not guaranteed.
3. Delivery Charges
Delivery charges may vary based on the distance from our restaurant to your location. Exact delivery charges will be calculated at checkout before you confirm your order.
From time to time, we may offer promotional delivery rates or free delivery. These promotions will be advertised on our website and are subject to terms and conditions.
4. Order Tracking
Once your order is placed, you will receive a confirmation email with a tracking number that allows you to track the status of your order in real time.
5. Packaging
All orders are securely packaged to maintain the quality and temperature of your food. We use food-safe packaging materials that ensure your meals arrive in the best condition.
6. Special Instructions
If you have specific delivery instructions, such as access codes or delivery preferences, please include these in the designated field at checkout. We will make every effort to accommodate your requests.
7. Missed Deliveries
If you are not available to receive your delivery at the specified address, we will attempt to contact you to arrange an alternative delivery solution. If delivery cannot be completed, your order may be returned to our restaurant and you will be responsible for any costs associated with failed delivery.
8. Contact Us
If you have any questions or concerns regarding your order or delivery, please contact us immediately at ciao@raviolis.in. Our team is here to assist you with any issues or special requirements you might have.
9. Changes to Delivery Policy
Ravioli’s reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Please review it periodically for any changes.