Refund policy
Welcome to Ravioli’s Pvt Ltd (“Ravioli’s”). This Refunds and Returns Policy outlines the terms regarding cancellations, refunds, and returns for the services and products provided by Ravioli’s, including dining and online food ordering. We are committed to ensuring your satisfaction with our authentic Italian cuisine and services.
1. Order Cancellations
- In-House Orders:Once placed at our restaurant, orders cannot be cancelled or refunded.
- Online Orders:You may cancel your online order within 10 minutes of placement without any charge. Cancellations after this period may not be accepted. If you wish to cancel your order after it has been processed, please contact us directly at ciao@raviolis.in to inquire if a cancellation is possible.
2. Refund Eligibility
Incorrect or Damaged Orders:If you receive an incorrect order or if your order is damaged upon arrival, please contact us immediately. Eligible claims will receive a full refund or replacement. We may require proof of the issue, such as photos, to process your claim.
Late Delivery:If your order arrives significantly later than the estimated delivery time without prior notice, please contact us. We will assess the situation and may offer a refund or discount on your next purchase.
3. Membership Cancellations and Refunds
Memberships can be cancelled at any time. If you choose to cancel your membership, you may be eligible for a prorated refund based on the unused portion of your membership term. To cancel your membership and request a refund, please email us at ciao@raviolis.in.
4. Return of Food Items Due to the perishable nature of our food products, returns are generally not accepted. If you are dissatisfied with your order for a valid reason, such as unmet quality or preparation standards, please contact us within 24 hours of your order’s arrival. We will work to resolve your issue by offering a replacement or a refund.
5. Refund Processing Refunds will be processed in the original method of payment within 7 to 10 business days from the approval of your refund request. Please note that certain charges, such as credit card fees, may not be refundable.
6. Exceptions The above policies may be waived or adjusted at the discretion of Ravioli’s management in exceptional circumstances.
7. Contact Us For any questions or concerns regarding your order, returns, or refunds, please reach out to us at ciao@raviolis.in.
By placing an order with Ravioli’s, you agree to the terms laid out in this Refunds and Returns Policy. We thank you for choosing Ravioli’s and look forward to serving you.
